FAQ

Where To Buy

Sandbox Helmets offers online shopping in a number of global regions. Click on the flag/globe icon in the top right corner of any page to select your country. If your country is not listed then please email us at info@sandboxland.com and we will do our best to help you out.

For location specific shipping and returns information please check out our country specific FAQ by selecting your location from the country dropdown menu in the top right corner of any page.

Sandbox Helmets has authorized retailers around the world. To find your nearest authorized dealer where you can check out all of our boards and get hands on advice, make sure you take a look at our Store Locator.

Shipping & Delivery

Canada Post, UPS or Royal Mail. For larger orders we try to use well known parcel carriers such as FedEx, UPS, Parcel Force, DHL or others.

For specific delivery information please check out our country specific FAQ pages by selecting your location from the dropdown in the top right corner of any page.

Shipping times vary by location but we aim to deliver most orders within 2-7 days from the date of despatch. If you require your order faster, please select an express shipping option at the checkout. Note that express shipping is not available in all regions.

Orders are only processed Monday-Friday and will not be process on weekends or public holidays. We aim to process all orders within 24 hours. Order placed at 12pm local time will not be processed that day.

Unfortunately we are currently unable to accept collections from our warehouses.

If you are unavailable at your address when your order is delivered our couriers will either leave the parcel in a safe space (if this is possible) or leave you with a delivery card. Follow the instructions on the card to arrange a pickup or future delivery.

We can ship to any address (excluding PO Boxes) so if you won't be home for a delivery we would recommend getting your order shipped to a work address, friend or family member.

We carefully package all of our orders with sufficient protection to ensure its safe arrival with you.

Yes, we ship all orders using trackable services. Once your order has been despatched you will receive your tracking number by email.

We currently have online stores for Canada and the USA only. For all other regions please check out our Store Locator to find your nearest authorized dealer.

Returns

We accept returns on products up to 28 days after you have received them. All items returned must be in their original condition with their original packaging in order to receive a refund.

All return shipping costs must be paid for by the customer and original shipping charges are not included in any refunds provided.

To start a return, please email us.

As soon as we have received your return we will process a refund minus any original shipping charges. Refunds are usually processed the same day but depending on your card issuer can take a few days to appear on any statements.

We recommend using a trackable service so that you can see when we have received your return. We also recommend choosing a service that provides an adequate level of insurance in the event of any loss or damage in transit.

Warranty

Sandbox warrants all products sold to be free of defects in material or workmanship for a period of one (1) year from the date of purchase.

If you purchased your board from an authorized Sandbox dealer then please return the product to them to begin a warranty claim.

If you purchased direct from a Sandbox online store then please Email Us to begin a claim.

Sandbox warrants all products sold by to be free of defects in material or workmanship for a period of one (1) year from the date of purchase.

Issues caused by neglect, damage, modification or misuse are not covered under warranty. For full warranty guidelines please see our Warranty Page.

We love our planet and want to be able to keep riding fresh powder for decades to come. Because of this we have an environmentally aware warranty policy. Sandbox reserves the right to repair any defective product before issuing a replacement or a credit.

If a repair is not possible then a suitable replacement product will be issued. If a suitable replacement is not available then a credit note will be issued to the value of the original purchase.

Free Stickers

We love it when our fans want to represent us! To get a pack of free Sandbox stickers please send a self addressed envelope to the address below. Please make sure you include enough return postage so they'll get back to you. We recommend using envelopes 9" x 7" to get our best stickers!

Sandbox Sticker Request
439 Railway Street
Vancouver, BC
V6A 1A7
CANADA

Getting in touch

To get in touch with us please Email Us.

We aim to respond to all email enquires within 24 hours but during busy periods responses may take longer. Our customer service advisors operate 9-5 PST Mon-Fri (excluding public holidays) and are currently available in English only. Enquiries in other langauges may be passed over to our international distributors. Emails received outside of our working hours will be responded to during the next available working hours.

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